your problems solved

Getting Started Guide

Downloadable Getting Started Guide - Walk through drawing of a simple example plan to get you started

User guide

Online user guide

Downloadable user guide - including full toolbar reference guide in the appendices

Downloadable power user guide

Top questions and answers

How can I start using PlanUp on iPad

  • Search for PlanUp on the App Store for iPad.
  • For more information please view our forum post here

Is PlanUp available for Mac?

Can I get phone call support?

  • We offer full phone call support for all customers on our monthly subscriptions.
  • Call 03458 678 222, or visit our contact page for details.

Does it work with my back office software?

  • Our floor plans can be saved out in JPEG or PNG format, so are compatible with all back office systems that allow you to upload an image.
  • Our descriptions are standard text files that you can copy and paste into property description areas. Vebra, Encore and DezRez can also automatically import them.
  • AgentPro, Expert Agent, and Vebra Alto have a function to automatically import floor plans and descriptions simply from a Plan Reference number you get with each floorplan. Click below for further information:

How to hide/show measurements

How do I install PlanUp onto a desktop, laptop or PDA?

  • Please visit our download page here.
  • You can install onto as many machines in your office (including home desktops / laptops), just remember to use the same username (email) and password when logging in.

How do you create a new room

How do I zoom in / out when drawing a floor plan?

  • On windows, use the mouse wheel to zoom in / out. If you don't have one you can use Ctrl & numpad + / -.
  • On iPad, use the standard pinch to zoom.

Can I run on Windows Tablets?

  • You can - please contact us to ensure you have the correct version installed on 03458 678 222.

Training videos

We have a good selection of training videos.

We recommend taking a look as we have videos for the most common questions you are likely to ask while drawing your first floor plans. For experienced users, there are some power user videos to help you draw floor plans even quicker.

Help for SMART EPC Users

Using PlanUp with SMART EPC from eTech

More help and support

For further help and support, please visit our forum. Please note Version 4 is no longer supported, and Version 5 is email based support only.

Request support.

If you require issues to be sorted immediately, please subscribe to our latest version, which includes phone call support as standard.

Remote desktop

Our support team will often offer remote desktop assistance to help solve any problems on Windows as quickly as possible.

Start remote desktop session.

System requirements

View the system requirements for using PlanUp.

Privacy policy

View the privacy policy for PlanUp.