online user guide contents

1. Installation

2. Log In / Create New Account

3. Drawing a plan

• Starting a new plan
  • Step 1 - Create a room using the measurements
  • Step 2 - Name the room
  • Step 3 - Add items to the room
  • Step 4 - Room descriptions
  • Re-shaping rooms - if you need to re-shape a room it should be done before starting the next room
  • Drawing odd shaped rooms - video demonstration
  • Drawing curved walls - video demonstration
• Adding another room
• Creating the next floor

4. EPC Functionality

• EPC symbols
• Item specific data
  • Windows
  • Doors
  • Radiators and other heaters
  • Fireplaces
  • Baths and showers
• Room specific data - this includes:
  • Marking rooms as main house, extension, non-separated conservatory, room in foor, exlcuded rooms
  • Rooms that are habitable and/or heated
  • Ceiling heights
  • Light counts
• Heat loss and construction
  • Heat Loss
  • Split a wall between heat loss types
  • Construction

5. Saving final images

• How to get images
  • Choose where to send images
  • Basic settings: text settings and logo upload
  • Saving 2D plans
  • Saving 3D plans
  • Change image size, format, and logo settings
  • Customise your plans
  • Remove watermark / subscribe to PlanUp
  • Request images to be emailed to you / your client
  • Save files directly from PlanUp - available once the watermark is removed on Windows devices only
• Image emails and further output types
• Interactive photo plans
• Allow clients to customise or edit plans

6. Direct import from PlanUp to back office software

• Some back office software will allow you to import floorplan image(s) and data directly from PlanUp without saving files to your device. Click on the links below for further information:
  • AgentPro
  • Expert Agent
  • Vebra Alto

7. Requesting new features

8. Admin (email, passswords etc)

• Forgot or need to change your password?
• Changing your email address to log in with
• Accounts: Change the email address that receives invoices
• Update your contact details
• Update your Direct Debit details

9. FAQs

• What to do I do if PlanUp crashes and/or a plan is lost?
• How do I use stairs?
  • Adding stairs
  • Moving a floor using the stairs
  • Editing the 3D stairwell
• Can I change the measurements shown on the plan?
• Can I change a floor title?
• How do I delete a room?
• How do I delete a floor?
  • Can middle floors be deleted?
• Can I add a disclaimer?
• Can I hide the square area or only show the floor individual floor areas?
• Can I hide all measurements by default?
• How can I change the type and size of an image to be saved?
• Can I customise the look of the plan e.g. colours, shadows etc?
• Can I show a room's largest measurement first?
• Can I add a triangular shape for e.g. a corner chimney breast?
• Can you detach items from a wall e.g. to make an island worktop?
• Can photo plans be embedded in my web pages?

Requesting new features

We are constantly trying to improve the software we offer to make sure it works as well as possible and offers all required functionality. As hard as we try some things may get over-looked.

The best way for us to know how we are doing is if you tell us and point out anything that needs adding or changing.

If you find anything that you don't feel is working right or that does not appear to be available please contact us using the support details below:

Email: support@planup.co.uk

Telephone: 03458 678 222 - Option 2 (9:00am till 5:00pm, Monday to Friday)